These terms and conditions ("the Terms") apply to the web site www.kfc.co.uk and any other websites or apps run by Kentucky Fried Chicken (Great Britain) Limited ("KFC" and "We" and "Us") (the "Sites"). Please read these Terms carefully. If you do not wish to be bound by these Terms then you should not access the Sites . Access of the Sites by you shall be deemed to be your acceptance of these Terms.

Any prize promotions contained on the Sites shall also be governed by the particular terms and conditions for that prize promotion.

You may not assign, sub-license or otherwise transfer any of your rights under these Terms.

Term & conditions

ACCESS TO THE SITES

Our Sites are made available free of charge.

You are responsible for making all arrangements necessary for you to have access to our Sites.

You are also responsible for ensuring that all persons who have access to our Sites through your internet connection are aware of these Terms and all other applicable Terms, and that they comply with them.

INFORMATION ON THE SITES

KFC strives to ensure that the information contained on its Sites is accurate and reliable. However, KFC and the World Wide Web (or Web Site Host) are not infallible and errors may sometimes occur. You should take appropriate steps to verify all information on the Sites before acting upon it. KFC may from time to time revise the information, services and the resources contained in the Sites and reserves the right to make such changes without any obligation to notify past, current or prospective visitors/users. We do not guarantee that our Sites, or any content on them, will be free from errors or omissions.

Unless otherwise stated or the context requires otherwise the Sites relate to the business of KFC in the United Kingdom only.

INTELLECTUAL PROPERTY

This Site contains many of the valuable trademarks owned and used by KFC and its subsidiaries and affiliates throughout the world to distinguish its quality products and services. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and are not to be reproduced or copied without the express written permission of KFC or its relevant subsidiaries and affiliates.

The graphic images, buttons and text contained in the Sites (and the Sites' 'look and feel') are the exclusive property of KFC and, except for personal use, may not be copied, distributed, or reproduced or transmitted in any form or by any mean, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of KFC. The content, arrangement and layout of the Sites, including, but not limited to, the trademarks, service marks, package designs, text, and content, are proprietary and are protected from copying, imitation, communication, or simulation under domestic and international laws and are not to be reproduced, communicated, displayed, distributed, or transmitted without the express written permission of KFC.

Any unauthorized use of the materials, structure, sequence, arrangement, or design of the Sites, or trademarks, service marks, or trade dress found within the Sites may violate civil or criminal laws, including, but not limited to, copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

By visiting the Sites you not acquire or obtain by implication or otherwise, any license or right to use or make additional copies of any materials or information displayed on the Sites.

If you copy or download any part of our Sites in breach of these Terms, your right to use our Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

VIRUSES

We do not guarantee that our Sites will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our Sites. You should use your own virus protection software.

You must not misuse our Sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Sites, the servers on which our Sites are stored or any server, computer or database connected to our Sites. You must not attack our Sites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Sites will cease immediately.

LINKING TO OUR SITES

You may link to the home page of www.kfc.co.uk, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our Sites in any website that is not owned by you.

Our Sites must not be framed on any other site, nor may you create a link to any part of our Sites other than the home page of www.kfc.co.uk

We reserve the right to withdraw linking permission without notice.

THIRD PARTY LINKS AND RESOURCES IN OUR SITES

The Sites may link to sites which are not maintained or related to KFC. Hypertext links are provided as a service to users and are not sponsored by or affiliated with the Sites or KFC. KFC has not reviewed any of all of the sites hyper-linked to or from the Sites and is not responsible for the content of any other sites. The links are to be accessed at your own risk and KFC makes no representations or warranties about the content, completeness, or accuracy of these links or the sites hyperlinked to the Sites . Further, KFC does not implicitly endorse third-party sites hyperlinked to the Sites . KFC will also not be responsible for the content of any third party advertising or sponsorship that may appear on the Sites nor for compliance of the same with any laws or regulations.

The Sites may also contain references to other company, brand and product names. These company, brand and product names are used herein for identification purposes only and may be the trademarks of their respective owners. The images of people or places displayed, forms, structures, and graphics displayed or found within the Sites are either the property of, or used with permission by KFC. KFC may be, but is not necessarily sponsored by or affiliated with any of the owners of the other company, brand or product name appearing on the Sites, and makes no representations about them, their owners, their products or services. Any use by you of these marks, names and logos may constitute an infringement of the holders' rights.

LIMITATION OF OUR LIABILITY

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

As referred to above, our Sites are made available free of charge. As a consequence by entering the Sites , you acknowledge and agree that the use of the Sites is at your own risk and to the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Sites or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: Use of, or inability to use, our Sites; Use of or reliance on any content displayed on our Sites. If you are a business user, please note that in particular we will not be liable for: Loss of profits, sales, business or revenue; Business interruption; Loss of anticipated savings; Loss of business opportunity, goodwill or reputation; or Any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our Sites for domestic and private use. You agree not to use our Sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of- service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Sites or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our Sites. Such links should not be interpreted as endorsement by Us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Any software is downloaded at your own risk. If you are in any doubt as to the suitability of the software to be downloaded for your computer it is recommended that you obtain specialist advice before downloading it.

SEVERANCE OF TERMS

If any part of these Terms is, at any time, found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these Terms. These Terms shall be deemed amended by modifying or severing such part as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable that gives equivalent effect to the parties' intent. Any such invalid or unenforceable part or parts shall be severable from these Terms, or the validity of the part(s) in question in any other jurisdiction shall not be affected thereby.

APPLICABLE LAW

These Terms are governed by the laws of England and Wales and you agree that the English courts shall have exclusive jurisdiction in any dispute. The Sites are intended for use only by persons who access them from within the UK & Ireland. Goods advertised, displayed or provided on this Sites are available only to residents of (or companies incorporated in) the UK & Ireland. We make no representation that any material contained on this Site is appropriate for any other jurisdiction.

CHANGES TO THESE TERMS

We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

TRADEMARKS

KFC name, design and related marks are trademarks of Kentucky Fried Chicken (Great Britain) Limited. 2022 Kentucky Fried Chicken, all rights reserved.

CONTACT US

The Sites are owned and operated by Kentucky Fried Chicken (Great Britain) Limited a company registered in England and Wales, whose registered office is at Orion Gate, Guildford Road, Surrey, Woking GU22 7NJ Company registration number: 967403 VAT number: 414021513. To contact us please telephone: 01483 717000.

KFC REWARDS ARCADE TERMS (UK, ROI AND NI)

These terms and conditions ("Rewards Terms") along with the Online and Mobile Application Terms and Conditions (“Terms”, see here) and KFC’s Privacy Policy (see here) govern the KFC rewards programme known as the “KFC Rewards Arcade” ("Rewards Arcade") operating in the United Kingdom ("UK"), Republic of Ireland (“ROI”) and Northern Ireland (“NI”). Access to the Rewards Arcade is only available through KFC’s mobile application (the “App”).

By downloading the App, you are entering into a binding agreement with Kentucky Fried Chicken (Great Britain) Limited ("KFC", "we", "us" or "our") in respect of your use of, and participation in the Rewards Arcade (if any). If you do not agree to all of the Rewards Terms, Terms, Privacy Policy and any other terms referenced in these Rewards Terms, you must not use the Rewards Arcade.

1. Eligibility and accessing the Rewards Arcade

1.1 Eligibility

• A. To access and participate in the Rewards Arcade for a chance to win one of the twelve menu items set out in paragraph 9 (“Rewards”), users will need to have a personal KFC online account (“Rewards Account”). You must be at least 16 years old and a resident in the UK, NI or ROI to register a Rewards Account. KFC may require that you provide proof of age or address documentation before issuing or accepting the registration of a KFC Rewards Account.

1.2 Accessing the Rewards Arcade

• A. Users with an existing Rewards Account (including online Colonel’s Club accounts) can access the Rewards Arcade as follows: 1. Download the latest version of the App using a compatible smartphone. 2. Sign in to the App using your existing Colonel’s Club account details. You will not be required to re-register for a Rewards Account if you already have an existing Colonel’s Club account.
• B. Users without an existing Rewards Account can access the Rewards Arcade as follows: 1. Download the latest version of the App using a compatible smartphone. 2. Register a Rewards Account either on the App, via the KFC website or through Facebook. To register, users are required to provide a valid email address. Only one Rewards Account can be registered per email address. 3. Sign in to the App.

2. KFC Privacy Policy

2.1 In connection with these Rewards Terms, KFC will use your personal data as set out in our Privacy Policy (available here). Our Privacy Policy sets out our information practices including how we collect, use and share your personal information. It also sets out rights that you have with respect to your own personal information.


3. Participating Restaurants

3.1 You cannot use the Rewards Arcade or redeem Rewards as part of your participation in the Rewards Arcade at restaurants that are not participating in the Rewards Arcade. Only those restaurants listed on KFC’s website here are participating in the Rewards Arcade ("Participating Restaurants"). Participating Restaurants are subject to change.


4. How to use the Rewards Arcade (UK and ROI)

4.1 This clause applies to users who are located and eligible in the UK or ROI only. You should indicate your location by selecting your local store in the App. For details of how to use the Rewards Arcade if you are resident (or visiting) and eligible in NI, see clause 5 below.

4.2 If you are eligible and located in the UK or ROI, to participate in the Rewards Arcade, you must make a Qualifying Purchase (as defined in clause 4.5(a)) from a Participating Restaurant. You will then receive an App invitation to play a game in the Rewards Arcade area of the App for a chance to win a free Reward.

4.3 You cannot use or participate in the Rewards Arcade when ordering for delivery via a third-party aggregator.

4.4 Identifying your Rewards Account:

• A. You will need to identify your Rewards Account to access the Rewards Arcade and play for your chance to win Rewards. To identify your Rewards Account:
  • 1. If ordering in store in a Participating Restaurant, prior to paying for your order for a Qualifying Purchase, scan the QR Code or give the cashier your unique 13 digit code from beneath the QR code either at the front counter or at the digital kiosk.
  • 2. If ordering via the App (for take away, table service or KFC’s own delivery service) you must be logged in to your Rewards Account. Your Rewards Account will therefore be automatically identified when you log in. KFC delivery terms and conditions apply (“Delivery Terms”, see here).
  • 3. If ordering at a Participating Restaurant Drive Thru, scan the QR code or give the cashier your unique 13 digit code from beneath the QR code in the App prior to paying for your order for your Qualifying Purchase. You must ensure that you are safely parked with your engine switched off before opening and using the App.
  • 4. If ordering via the KFC website for KFC’s own delivery service from a Participating Restaurant, you must log in to your Rewards Account before ordering. If you do not log in, you will checkout as a guest, and your Rewards Account will not be identified meaning you won’t be able to participate in the Rewards Arcade. KFC delivery terms and conditions apply (“Delivery Terms”, see here).
• B. Once you have identified your Rewards Account and completed your transaction for your Qualifying Purchase, you will receive an in-App message. This shall constitute an invitation to play the Rewards Arcade game for a chance to win one of the twelve menu items listed in clause 9 (an “Invitation to Play”).
• C. Depending on your internet connection, an Invitation to Play might be delayed. Allow 24 hours for your Invitation to Play to arrive. If an Invitation to Play has not been received within 24 hours, it is your responsibility to contact KFCs customer care department (“KFC Care Squad”) at colonelsclub@kfc.co.uk to request a new Invitation to Play. You should retain a copy of your receipt for your Qualifying Purchase in case an Invitation to Play has not been received within 24 hours and you request a new one. KFC reserves the right to request a copy of the receipt as proof of the Qualifying Purchase before manually issuing a new Invitation to Play. If you fail to provide a valid receipt for your Qualifying Purchase, KFC reserves the right to refuse to send a new Invitation to Play.
   

4.5 Qualifying Purchase:

• A. To trigger an Invitation to Play, your spend at a Participating Restaurant must be of a minimum value of £3 as set out in this clause (“Qualifying Purchase”). If you redeem a Reward, in-App offer, promotional offer, or use any other type of discount (which includes employee discounts) as part of your order, the total spend after discounts must still exceed £3 to be a Qualifying Purchase and trigger the Invitation to Play. The following are not included for the purposes of calculating your spend: (i) delivery fees, (ii) tips for delivery drivers or riders, and (iii) charitable donations. You should retain a copy of your receipt for your Qualifying Purchase as proof of making a Qualifying Purchase. KFC reserves the right to request a copy of your receipt of Qualifying Purchase at any time and may refuse to redeem any Reward(s) if you cannot provide this.
• B. If, for any reason, KFC provides you with a full or partial refund of your Qualifying Purchase which, when applied against the original spend, reduces the spend value to below £3, your order will no longer be a Qualifying Purchase and KFC will be entitled to remove any Reward won as a result of you playing the Rewards Arcade from the Invitation to Play generated from the original Qualifying Purchase. z

4.6 Game play: once you have received your Invitation to Play, click on the link in the Invitation to Play to open the Rewards Arcade and play the game for your chance to win a Reward.


5. How to use the Rewards Arcade (Northern Ireland) – No purchase necessary

5.1 This clause 5 applies to users who are located and eligible in NI only. You should indicate your location by selecting your local store in the App.

5.2 If you are eligible and located in NI, to participate in the Rewards Arcade, you may either (1) make a Qualifying Purchase and follow the process set out in clause 4 above, or (2) send into KFC a free Request to Play (as defined in clause 5.3(a)). You will then receive an Invitation to Play a game in the Rewards Arcade area of the App for a chance to win a Reward.

5.3 No Qualifying Purchase Necessary for Northern Ireland Only:

• A. If eligible and a resident in or visiting NI (but not any other part of the UK or ROI) you may access the Rewards Arcade without making any purchase (or Qualifying Purchase) by sending an email to KFC Care Squad at colonelsclub@kfc.co.uk with the following information: "REWARDS ARCADE REQUEST TO PLAY – REWARDS ACCOUNT [+ 13 DIGIT CODE FROM UNDERNEATH QR CODE]" together with your name and address including postcode (or proof of visit if visiting) and confirmation of age ("Request to Play").
• B. Once the Request to Play has been received by KFC, KFC will manually generate an Invitation to Play and send this to you via a push notification on the App and in-App messaging. Please allow up to 4 weeks from sending the Request to Play for the Invitation to Play to arrive. If the Invitation to Play has not been received within 4 weeks of sending the Request to Play, it is your responsibility to contact KFC’s Care Squad at colonelsclub@kfc.co.uk to request a new Invitation to Play.

5.4 Identifying your Rewards Account: You must identify your Rewards Account by including the 13 digit code found beneath the QR code in the App in your Request to Play. If you do not include this code in your Request to Play, you will not be eligible to receive an Invitation to Play the Rewards Arcade for a chance to win a Reward.

5.5 Game play: once you have received your Invitation to Play through in-App messaging and via push notification, click on the link in the Invitation to Play to open the Rewards Arcade and play the game for your chance to win a Reward.


6. The Pinballer Game and chance of winning

6.1 Clicking the link in the Invitation to Play will bring you to the Rewards Arcade Pinballer sequence (“Pinballer”).

6.2 To play Pinballer, you must swipe down on the pinballer launch image on your screen and release the pinballer from the pocket. The motion of swiping and releasing by you does not determine whether you will receive a Reward or not. There is no element of skill or chance involved at the point you swipe and release because Pinballer is not a game.

6.3 Once you have swiped and released, you will receive a Pinballer pre-recorded video which will either be a winning or losing Pinballer video.

PinballerPinballer
6.4 You have a 40% chance of receiving a winning Pinballer video.

6.5 The type of Reward you receive from a winning Pinballer video is always random subject to pre-set percentage probabilities across the Rewards range.


7.Rewards – claiming and redeeming Rewards

7.1 Any Reward won needs to be claimed before it can be redeemed in Participating Restaurants. You claim and redeem Rewards by following the process set out in clause

7.2 Claiming the Reward:

• A. If you win a Reward in the Rewards Arcade, you need to click the button at the end of the game to claim and save it into your rewards wallet in the App ("Rewards Wallet").
• B. Rewards, once claimed, will accumulate in your Rewards Wallet. There is no maximum number of Rewards that can accumulate in your Rewards Wallet (but you cannot have more than one (1) Invitation to Play at any one time; see paragraph 10.3). Each Reward in the Rewards Wallet is subject to an expiration date as described in clause 7.3(e) below. 7.3

Redeeming Rewards:

• A. No minimum spend is required to redeem Rewards. However, users are required to complete a transaction to redeem Rewards. Rewards are not automatically added to transactions and must be applied each time by users by following the processes described below.
• B. Each Reward in your Rewards Wallet has a unique QR code. You can redeem the desired Reward saved in your Rewards Wallet in any of the following ways:
  • 1. If ordering in store at a Participating Restaurant, by presenting a valid QR code at the till point or digital kiosk of the restaurant before paying for your order. Screenshots of QR codes will not be accepted.
  • 2. If ordering at a Participating Restaurant Drive Thru, by presenting the valid QR code from the App to the cashier before paying for your order. Screenshots of QR codes will not be accepted.
  • 3. If ordering through the App for table service, take away or KFC’s own delivery service, by applying the desired Reward from your Rewards Wallet to your order in the basket before making payment.
• C. Rewards cannot be redeemed on:
  • 1. Orders made through the KFC website (as opposed to the App) for delivery; or
  • 2. Orders made via a third-party app, aggregator or website.
• D. Rewards cannot be used in conjunction with any other in-App offers, promotions or discounts (including but not limited to non-App offers, for example KFC Value deals, or the use of 'Chicken Bucks', 'Chicken Cheques' or Guest Experience Survey discounts). No cash alternative is available to the Rewards. Only one Reward can be redeemed per one transaction.
• E. Validity and expiration: Rewards can be redeemed once only. Rewards are subject to a 40-day expiration period. Expiration dates are published in the App. Rewards not redeemed before their expiration dates will be lost.
• F. Availability: You can redeem your Reward(s) at Participating Restaurants during restaurant opening hours. When you redeem your Reward, you are obtaining that Reward menu item directly from the business operating the Participating Restaurant supplying the Reward menu item to you. This will always be subject to availability of the Reward menu item in that Participating Restaurant.

8. Rewards Wallet:

8.1 You can check your Rewards Wallet balance at www.kfc.co.uk / www.kfc.ie or via the App. If you decide to check your balance, you will be responsible for connection and data charges, and we will not be liable for any communication failure. We reserve the right to correct or amend the balance in your Rewards Wallet if we believe that an invoicing, accounting or other error has occurred. If you wish to query such a correction or amendment to your account balance, please contact KFC Care Squad at colonelsclub@kfc.co.uk.

8.2 Rewards won by playing the Rewards Arcade and claimed following the process set out in clause 7.2 above may not always immediately appear in your Rewards Wallet. You are responsible for ensuring that the Rewards in your Rewards Wallet are correct. If you believe Rewards have been incorrectly added to or omitted from your Rewards Wallet, it is your responsibility to contact KFC Care Squad at colonelsclub@kfc.co.uk within thirty (30) days of making your Qualifying Purchase ensuring you have a copy of any relevant receipt. KFC has the sole discretion to determine the Rewards in your Rewards Wallet and KFC has no liability for any delay or failure to correctly apply Rewards to your Rewards Wallet.

8.3 KFC is not liable for any losses to your Rewards Account balance. However, if you register with us, your balance should be secure as long as you have not shared your Reward Account email address with third parties.

8.4 No rights in Rewards: Rewards are not property and you have no vested right or interest in Rewards. Rewards have no cash value and cannot be used as any form of credit, debit, proof of age or identification or for any other purpose except with KFC's prior written consent. Rewards can only be won, held and redeemed as set out in these Terms. Any other use or award of Rewards, or attempt to do so, is a serious breach of these Terms.

8.5 Sharing and Transfer of Rewards: All Rewards are personal to the Rewards Account to which they are registered. Unless expressly permitted by KFC, Rewards are not assignable or transferrable between Rewards Accounts, persons or otherwise, and Rewards cannot be combined across Rewards Accounts, regardless of who registered the Rewards Account. Any other sale, exchange or transfer of Rewards, or attempt to do so, is a serious breach of these Terms.


9. Rewards Menu

9.1 The following KFC food menu items constitute "Rewards":

• 2 Single Wings, 1 piece mini fillet, BBQ Bites, Mini Fillet Burger, Flamin’ Wrap; Fillet Burger a la carte; Zinger Burger a la carte, Regular Popcorn Chicken, 6-piece Bargain Bucket Original; 2-piece Original a la carte; 3-piece Boneless Dip a la carte; Mighty Bucket a la carte.

9.2 KFC makes no promise of the continued availability of any Reward menu item, even if it is advertised or displayed to you. Rewards are available only for as long as supplies last at Participating Restaurants and are subject always to product availability at Participating Restaurants. Images of products and packaging of Rewards are examples only and may not be identical to the product or packaging you receive from a Participating Restaurant.

9.3 KFC may (taking into account food item availability and other factors) change, modify or discontinue the Reward options set out in clause 9.1 at any time without notice. If this is necessary, KFC will endeavour to provide alternative Reward options of an equivalent value range


10 Restrictions on participation in the Rewards Arcade

10.1 Each Qualifying Purchase or Request to Play will trigger one (1) Invitation to Play up to a maximum of two (2) Invitations to Play per day.

10.2 If you fail to identify your Rewards Account in accordance with clauses 4.4 and 5.4, an Invitation to Play will not be triggered.

10.3 You can only have one (1) Invitation to Play at any one time. If an Invitation to Play has not been used, any subsequent Invitation to Play will automatically cause the previous one to expire. By way of illustration:

• You receive an Invitation to Play the Rewards Arcade ("Invitation 1"). Before using the link in Invitation 1 to complete the Pinballer sequence, you make a subsequent Qualifying Purchase and receive a subsequent Invitation to Play ("Invitation 2"). As you can only have one live Invitation to Play at any one time, Invitation 2 will cause Invitation 1 to expire and you will now only be able to access the Rewards Arcade using the link in Invitation 2.

10.4 There is no limit on the number of Rewards you can hold in your Rewards Wallet. Only one (1) Reward may be won per game played in the Rewards Arcade.

10.5 KFC reserves the right to refuse to identify a Rewards Account or to limit the use of a KFC Rewards Account which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct, unauthorised or inappropriate use.

10.6 If you purchase your order through an aggregator, your order will not constitute a Qualifying Purchase and an Invitation to Play will not be triggered.

10.7 The App may not always be accepted at Participating Restaurants. As one example, in the event that the Participating Restaurant has communications or system issues you may not be able to redeem your Rewards.

10.8 The Rewards Arcade and your Rewards Account are provided to you for domestic and private use only. You must not use the Rewards Arcade and/or your Rewards Account for any commercial, business or resale purposes, and we shall not have any liability to you for any loss that you suffer as a result of any such use.


11. Termination of your Rewards Account

11.1 KFC is entitled to take any action it considers appropriate, including invalidating or removing Rewards from your Rewards Account or suspending or terminating your Rewards Account or access to the Rewards Arcade, if: A. KFC suspends or terminates your App; B. KFC detects any suspicious activity concerning your Rewards Account; C. KFC believes you improperly or fraudulently dealt with or obtained or tried to claim Rewards, including any purchase, sale, offer to sell, giving away or other dealing with any Rewards other than in accordance with these Terms; D. KFC believes you misused or abused the App or the Rewards Arcade or tampered or attempted to tamper with your Rewards Account; E. KFC has reason to believe you have provided us with false or misleading information; or F. you have breached any of the Rewards Terms, Terms, Privacy Policy or any other terms referred to in these Rewards Terms.

11.2 If we terminate your Rewards Account for any of the above reasons, you will lose all of the Rewards that you have accumulated (including properly obtained Rewards) and you forfeit your right to earn and redeem Rewards in the future. KFC monitors compliance with these Rewards Terms as set out in our Privacy Statement found here. KFC has the sole discretion to determine your compliance with these Rewards Terms. KFC's determination is final.


12. Changes to the Rewards Terms and Rewards Arcade, including cancellation

12.1 KFC may, in its sole discretion, change, modify, cancel or discontinue the Rewards Arcade, in whole or in part from time to time even though changes may affect Rewards already in your Rewards Account. Changes may affect rules, features, benefits, Rewards and prizes, conditions of participation, prizes accruing or accumulation ratio, redemption policy, expiration policy, or any other aspect of the Rewards Arcade or any terms (including these Rewards Terms). If KFC makes material changes to the Rewards Arcade, we will notify you by any reasonable means such as by posting in the App.

12.2 Any changes to the Rewards Arcade and Rewards Terms will become effective immediately upon posting the revisions and you are solely responsible for remaining knowledgeable about and in compliance with the current Rewards Terms at all times. If you do not agree to any changed terms, then you must immediately stop using the Rewards Arcade and close your Rewards Account as per the instructions below.


13. Closing your Rewards Account

13.1 You have the right to close your Rewards Account at any time. If you close your Rewards Account, you will lose the right to redeem any unused Rewards and Offers.

13.2 You can close your Rewards Account by contacting KFC’s Care Squad at colonelsclub@kfc.co.uk and requesting that your Rewards Account be closed.

13.3 On closure or termination of your Rewards Account for whatever reason, all rights granted to you under these Rewards Terms shall cease. However, these Rewards Terms will remain enforceable by KFC to the extent any matter arises out of your prior use of the Rewards Arcade.


14. Death of Rewards Account holder

14.1 A Rewards Account will terminate on the death of the account holder. On notification of an account holder's death, KFC will close that account holder's Rewards Account. Rewards that have accumulated but not been redeemed will be cancelled. KFC will not be liable for any loss or damage whatsoever suffered by any person as a result of such cancellation.